What Are The Main Advantages Of IP Telephony? Telephony over IP (Internet Protocol) also called VoIP (Voice over Internet Protocol) is a mode of telephony that uses the Internet network to communicate.
It works using a protocol that digitizes the voice, transforms it into files and then transports it via the web to its recipient in the same way as any other data transfer. If at the beginning of its launch, this solution did not have the approval of professionals, since the increase in speeds things are changing rapidly, especially since this allows significant savings to be made.
Before choosing between traditional telephony and IP telephony, the manager’s blog suggests that you study the main advantages of this solution and take stock of the conditions to follow for a successful migration.
WHAT ARE THE MAIN ADVANTAGES OF VOIP?
VoIP offers many advantages, here are those that we believe are likely to play an important role in your decision-making.
The low cost
The use of the Internet network allows VoIP to operate with very low costs. Thus, even if it is important to ensure the quality of the network, IP telephony allows its users to make substantial savings compared to the traditional system.
A model for the future
The rapid development of this mode of communication suggests a change in habits within a few years. Indeed, the telephony over IP market has become the majority, with its strong growth one can imagine that sooner or later, the costs related to the use and maintenance of traditional PABXs will increase. This reinforces the idea that in the event of a decision to be made in this area, betting on IP is relevant.
Great installation flexibility
One of the major advantages of IP telephony is that it connects to the Internet network, which allows users to use their telephone from anywhere in the world without changing numbers. The only constraint is to be connected to the web. An employee can thus be reached by customers or service providers on his direct professional line while travelling abroad or at home.
Great ease of use
The use of a digital system allows terminals to integrate and mix a large number of communication modes and different media (telephones, videoconferencing, computers, fax, etc.).
The generalization of the use of the WEB offers a much more extensive telephone network for VoIP telephone systems than those that work with a traditional PABX that must be connected to a specific network and linked to each of the company’s telephones.
With the arrival of telephones with input/output sockets, a single socket is enough to connect your telephone and your computer, which will be connected “in series”. Offices no longer need specific telephone installations, especially since wireless networks allow increased geographical freedom.
A plethora of complimentary services
The digitization of data allows computer processing and consequently, a great improvement in the functions offered: recording of calls, call statistics, forwarding to a cellular, grouping of several remote establishments on the same switchboard, sending of voice messages by email, the connection of the fax (scan, email, etc.), time management, etc.
HOW TO MANAGE MIGRATION TO IP?
Many service providers offer companies to support the migration of their telephone systems for increasingly attractive rates. While it is important to choose a competitive service provider, given the importance of telephone communication in a company, priority must be set on the profitability of the operation on the one hand and on securing the migration and the whole system on the other hand.
The value of embarking on a phone system migration should be determined by whether or not you need to upgrade your network. Switching to VoIP without any added value makes no sense as long as your traditional system meets your needs. Before making your choice, it will be necessary to measure the return on investment by studying:
- The existing telephone base
- Maintenance expenses (upkeep, updates, licenses)
- The cost of transferring the lines to the supplier (50% monthly remaining).
It will also be advisable to choose your service provider carefully in order to secure your installation both in terms of migration quality to avoid losing important communications and securing your system against hacking.
To compare the offers and rates of your usual telephone provider, you can do research on the web or use a known provider which, in addition to giving you the price of the various possible services, will give you access to interesting information on VoIP migration
WHEN SHOULD YOU MIGRATE?
The installation of an IP telephone system must meet a need. The decision will have to be determined between the need to modify a system that has become unsuitable because it is too expensive or unsuited to the evolution of the company’s organization and the financial constraints. The experience of many players shows us that the most appropriate times to perform a migration are often:
- When setting up a business
- During a move (especially from the head office )
- On the occasion of a contract renewal with your telephone service provider
- When changing IT infrastructure
- In the event of a system failure or a flagrant lack of flexibility,
- Or to benefit from the new functionalities necessary for the activity of the company.